Plastic bags - are they really that un-friendly?
- By Book Worm
- Published 12/4/2008
I visited the co-op in St Johns Street Kempston this evening
(4-Dec-08) at around 21:05 and bought a few items requiring me to need a bag to carry them home.
The male cashier serving behind the till had placed the
items I had bought (4 cans of larger, a packet of crisps, a chocolate bar and
some tobacco) onto an empty carrier bag at the side of the till, this was also littered
with receipts left by previous customers . After paying and receiving my
receipt and change I waited for a while but nothing happened so I then asked
for a bag to which the reply was ‘there is one there’ indicated by pointing to
the bag under the shopping and the discarded receipts.
I packed my shopping after freeing the bag from underneath
my shopping and throwing the discarded receipts behind the staff side of the
counter but at this stage I was already feeling that customer service was being
neglected so I asked for details of the head office and was directed to the
outside of the store where it should have those details – at this point a
helpful female member of staff who had overheard the conversation, and perhaps
had seen what I had to go through to get my shopping into the bag, went out of her way to provide me with a phone
number for the customer service department.
OK, I know this is only minor but I’ve never experienced similar
in Tesco or Sainsbury’s and working as a Customer Services Manager I am shocked
as to the (minor) irritations I have had during this transaction – there is an Express Tesco nearby offering a high level
of Customer Service at all times by well trained staff and I’m left wondering
if the fact that the Tesco’s is always busy and the co-op is always quite if
this has anything to do with this type of incidents?
I hope this feed back proves useful, I personally like the store as it is nearby and up until now have never had any reason to question the ability of the staff working there.
